What we collect
Contact details (your name, phone, email, address), your pet’s health and behaviour information, photos of your pet, payment data through our processor (Stripe), and basic technical information about how you use this website.
Privacy policy.
A short, honest summary of what we collect, why, and what you can ask us to do about it.
Why we collect it
To run your visits and bookings, manage your pet’s health record, send appointment reminders and receipts, respond to your messages, comply with veterinary and legal requirements in the UAE, and improve our services.
Who can see it
Only the Dogventure team that needs it to do their job. We do not sell your data. Payment is processed by Stripe; their privacy policy applies to that data. Webcam footage from boarding rooms is private to you.
How long we keep it
Health records are kept for as long as your pet is a client and for the period required by UAE veterinary regulations. Marketing data is kept until you ask us to remove it.
Your rights
You can ask us to send you a copy of the data we hold, correct anything that’s wrong, or delete data we no longer need. WhatsApp or email us — we will respond within seven days.
Cookies
We use only the cookies needed to run this website (session, security, basic analytics). We do not use third-party advertising cookies.
Last updated 30 April 2026